Last Updated: 4 April 2026

Thank you for visiting and shopping with the Dr. Satya Official Website. This policy outlines how orders are processed, shipped, and delivered.

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1. Order Processing Time

All orders are processed within 1–2 business days after successful payment confirmation.

Orders are not processed or dispatched on Sundays or public holidays.

In case of high order volume, dispatch may take an additional 1–2 working days. Customers will be notified in such situations.

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2. Delivery Timeline

Estimated delivery timelines are as follows:

• Delhi NCR: 1–3 business days
• Metro Cities: 3–5 business days
• Other Locations in India: 5–7 business days
• Remote Areas: 7–10 business days

Delivery timelines may vary depending on courier partner availability and local conditions.

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3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

We may offer:

• Free shipping on selected products or promotional orders
• Flat shipping charges on standard orders

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4. Order Tracking

Once your order is shipped, a tracking ID / AWB number will be shared via:

• SMS
• WhatsApp
• Email

You can use the tracking details to monitor your delivery status.

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5. Delayed Deliveries

Delays may occur due to:

• Weather conditions
• Courier service delays
• Regional restrictions
• Public holidays
• Incorrect address details

In case of significant delays, our team will inform you accordingly.

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6. Incorrect Address

Customers are responsible for providing complete and accurate delivery details.

We are not liable for delays or failed deliveries due to incorrect shipping information.

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7. Damaged or Missing Package

If you receive a damaged package, please contact us within 24 hours of delivery with photos and order details.

For missing packages, please notify us within 48 hours of the expected delivery date.

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8. Contact Support

For any shipping or delivery-related queries, please contact us:

Email: info@drsatya.com
Phone: +91 8010408408

Head Office:
SE30, Singhalpur Ext., Shalimar Bagh, Delhi – 110088

Branch Office:
WP-545/1, Wazirpur, Wazirpur Village, Ashok Vihar, Delhi – 110088

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